DWLA Woman Leader Spotlight Story:
Cassandra Bibeau
General Manager, Store #7069 for JPC, LLC
From “Black Sheep” to Proven Leader:
PERFECT 100pts OA Score
Interviewed and Written by: Kelly Ramos
When Cassi walked into the Domino’s in Marysville, WA, as a teenager looking for a job, she had no idea it would change her life. Growing up in a difficult home environment, she often felt overlooked, like “the black sheep” of the family. Her father had passed away when she was ten, her mother was battling cancer, and she was helping raise her siblings; all while trying to finish school.
What she found in Domino’s was more than just a paycheck.She found family.
Cassi credits much of her early development to her first General Manager, Cressa Johnson, who “took her under her wing” and not only taught her the business but pushed her to become a better person. Cressa helped her finish school, get her driver’s license, and instilled in her the work ethic that would carry Cassi through the next two decades.
By age 22, Cassi became a General Manager. The transition was not easy, she was suddenly leading people she had grown up working with. However, she learned quickly that leadership meant finding the balance between accountability and compassion.
Her path was not without setbacks. During her time at the Everett store, she experienced one of her most challenging professional moments: receiving a one-star Operations Evaluation after years of five-star results. Instead of giving up, Cassi used it as a turning point. She rebuilt her team, stopped holding on to under-performers out of fear of being short-staffed, and focused on training, communication, and standards. The result? Multiple five-star ratings and eventually a perfect 100 OA in April 2025.
Cassi’s leadership style has evolved into one defined by discipline, empathy, and respect. “My success is not me,” she says. “It’s my team, including my drivers. Without them, I wouldn’t be the GM I am today.” She often adjusts schedules so team members can spend time with their families,remembering what it felt like to long for that kind of support when she was younger.
She credits much of her growth and guidance to her former supervisor, Joe Hausinger, now a franchisee in Oregon; who shared:
“I have known Cassi for 13 years and had the honor of being her supervisor for eight of those years. When I first came in as her supervisor, it was actually Cassi who taught me so much about the brand. Cassi is one of the hardest-working people I have ever met, and one of the most caring. That’s reflected in her store culture and in the loyalty her team has to her and to each other. Cassi doesn’t settle for less, she leads by the most important thing: example. As exciting as it was to hear her receive a 100, it was no surprise. Her dedication, attention to detail, and hard work are easily seen.”
Over her 19-year career, Cassi has turned around underperforming stores in multiple markets, achieved seven consecutive five-star OAs in Arlington, grown Arlington’s weekly sales from $15–18K to over$33K, and earned General Manager of the Year three times, once with Noble Food Group, and twice with JPC. She has also served as a trainer for new GMs and operations classes for more than five years. She has managed all of this while still maintaining excellent operations, positive 7.6% order count PCYA, 4.9 Club,and 88% cDOT, and 23.5 eADT.
Cassi’s commitment extends far beyond the store. She purchased her first home at 25 and is the primary caregiver for her teenage daughter, Khloe, her autistic adult brother, and her mother. She is proof that even under intense personal responsibilities, it is possible to thrive in operations leadership; if you lead with purpose, adaptability, and heart.
Her advice to other women in operations: “It’s okay to say you’re struggling. It’s okay to ask for help. You can have hard days and still be great at your job. You just have to keep going, not just for yourself, but for the people who are counting on you.”
Cassi has been offered a supervisor position but chose to decline for now, prioritizing time with her daughter after missing many moments in the past. She is committed to making up for that lost time. Still, there is no doubt that Cassi will one day take her career to new heights, continuing to grow within the brand that has given her both family and security.
Cassi’s story is one of resilience, transformation, and unwavering dedication. She is not only an example of operational excellence but also a testament to the strength of women leaders who turn challenges into opportunities for themselves, their teams, and their communities.
